This agreement covers the equipment we provide for you to enjoy our WiFi service. “You” means the person who signs up for our Service, and “we” (etc.) means Community Internet Solutions, a 501(c)(3) organization, for the purpose of allowing us to provide in-home or public WiFi service (“Service”) to you. You must be 18 or older to enter into this agreement.

1. Your responsibilities include the following:

a. We will have whatever general permission is necessary from your landlord, property manager, etc. to install the equipment at your residence. Installation requires some exterior-mounted items as well as a cable connecting exterior and interior equipment, as listed below:

EQUIPMENT TO BE INSTALLED AT YOUR PREMISES

Location: Equipment type Product

Interior: Home router, WiFi 5 or higher

Exterior: Receiving Radio (if using fixed wireless service) Mounted with Line of Sight

Combination: A cable (CAT5) will connect your router to the receiving radio or other access point

b. You will allow our installer to enter your premises at the appointed time and to install the equipment.

c. A responsible adult will be present at your premises at the appointed time, and will remain there at all times during the installation.

d. Your premises will be safe for our installer to enter.

2. Our guarantee (and what we don’t guarantee). We’ll make sure that the equipment we install works and that you can use it to access the internet. Although we think you’ll be really happy with your internet connection, we can’t guarantee that our equipment or service will function flawlessly, or that any particular upload or download speed will be available at any particular time. If you believe there’s something wrong with our equipment or service that is interfering with your internet access, please call us during normal business hours and we will try to help you solve the problem by phone. If that doesn’t work, we will schedule a service call if we think that will help. If the problem is due to equipment that is damaged (in our sole determination) or missing, we might replace it but do not guarantee that we’ll do so.

3. Disclaimers: THE GUARANTEES IN PARAGRAPH 2 ABOVE ARE THE ONLY WARRANTIES WE MAKE REGARDING THE EQUIPMENT. WE EXPRESSLY DISCLAIM ANY OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. IN NO CASE WILL WE BE LIABLE TO YOU FOR LOST DATA OR ANY OTHER INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, EVEN IF WE HAVE BEEN ADVISED REGARDING, OR

SHOULD HAVE KNOWN, THE POSSIBILITY OF SUCH DAMAGES. We do not independently warrant any equipment or software, but any manufacturer’s warranties and any limitations thereof that may apply to the equipment and/or software we provide may apply to you.

4. Term. This agreement is valid for as long as you have possession of our equipment. You may terminate this agreement at any time by returning our equipment to us. We’ll be happy to pick it up at your residence; just let us know and we’ll schedule a time.

5. Entire agreement. This agreement constitutes the entire agreement between you and us regarding the equipment listed in Attachment A. Any changes to this agreement have to be in writing, and must be signed by both you and our authorized representative.

6. Terms of Use, Privacy Policy. You agree to comply with our Terms of Use, and we agree to comply with our Privacy Policy, for as long as this Wi-Fi Service Agreement is in effect.

7. Term. Unless your sign-up form specifies otherwise, all Service is provided on a month-to-month basis, automatically renewed. You can cancel at any time; cancellation does not affect any partly-completed month but only the next upcoming month. We can cancel at any time as well

8. Warranties and disclaimers/exclusions

a. What we warrant:

● Security of your Personal Information. We will exercise our best efforts and continue to implement best practices to keep your personal information secure, as stated in our Privacy Policy.

● Service. We make our best effort to keep the Service up and running at all times.

b. What we do NOT warrant (that is, what we disclaim/exclude):

● Uptime or reliability. Although we’ll exercise reasonable efforts to keep our Service online at all times, we can’t guarantee that the Service will be available at any particular time, or that there will be no significant outages – in particular since outages can be caused by situations beyond our control. We do not guarantee the reliability of our Service when it is running.

● Risks as a result of being online. THIS IS IMPORTANT. Our Service is provided on an AS IS – WITH ALL FAULTS basis. Your use of our Service is entirely at your own risk. We just provide internet connectivity; we have no control over how you use that connectivity. Accordingly, we aren’t responsible for anything that might happen as a consequence of your using our Service to connect to the internet.

● All other warranties. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY.

9. Remedies for breach of warranty; limitation of remedies. If there is a data breach regarding your personal information, your remedy will be to notify the Pennsylvania Attorney General pursuant to Pennsylvania’s data breach law, 73 Pa. Stat. §§ 2301. Otherwise, your sole remedy for the breach of any of the above warranties is to discontinue your use of our Service and to receive a refund of what (if anything) you paid us for the goods or services regarding which a warranty was breached. WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, OUR SERVICE, EVEN IF WE HAVE BEEN ADVISED OF OR REASONABLY SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

10. Notices. You can notify us by emailing us at service@bringtheweb.org. We can notify you by emailing you at the email address you provide us when you set up your account. If you need to change that address please let us know, if necessary by calling us at (412)-223-4253 .

11. Miscellaneous. Neither party may assign this agreement to anyone else; any purported assignment to the contrary will be void. Our failure to strictly enforce any provision of this agreement does not constitute a waiver. This agreement constitutes the entire agreement between you and us regarding the Services; any changes must be made in writing and (on our side) must be agreed to by an authorized representative.

Basics Troubleshooting

If your router is not connecting to the Internet, unplug it and plug it back in. Wait 1 minute and try connecting again.

Do not reset your router! Contact us for help.

Payment Policy

This policy is to clarify the roles and responsibility between Community Internet Solutions and the consumer’s (you) agreement to provide in-home or public WIFI services at cost. This policy is in accordance with the Community Internet Solutions WiFi Service Agreement.

Payment through the Affordable Connectivity Program (ACP)

Individuals who qualify for the ACP will be sent a monthly invoice for record keeping purposes.

This invoice will not be for expected payment, but for record keeping purposes for both the subscriber’s (you) and Community Internet Solutions’ reference. This invoice is to clarify and hold accountable that Community Internet Solutions is receiving a payment through the ACP to provide WiFi coverage to the subscriber’s household or designated public place. This invoice will provide information involving how much Community Internet Solutions is receiving from the ACP, person’s name coverage through ACP is under, coverage month date, and household or place of business’ address coverage is for.

Should the subscriber receive any documentation or information concerning a change in their ACP eligibility, they have a (60) day grace period to notify Community Internet Solutions to make the appropriate changes involving their payment to Community Internet Solutions. After the (60) day period has been met without notice to Community Internet Solutions, the subscriber’s (you) will start receiving end of service notifications. The subscriber’s service will end (30) days after the (60) day grace period.

The Affordable Connectivity Program is a government program that reduces the subscriber’s broadband internet service bill, and is temporary in nature. The ACP approved household will be subject to the provider’s undiscounted rates and general terms and conditions at the end of the program if they continue to receive the service.

The subscriber may transfer their ACP benefit to another provider at any time.

Payment by the consumer (you)

Under contractual agreement, you agree to pay Community Internet Solutions an agreed upon monthly rate for their WiFi services. Payments made (15) days past due will be subjected to a late payment fee of $5.00 added to your outstanding balance. Should payment be sent through the mail, this late fee does not reflect the date Community Internet Solutions receives payment, but date payment/postage was issued. Community Internet Solutions reserves the right to retrieve supplied equipment and stop service should a total of (1) year’s worth of payments not be made.

All payments should be made out to “Community Internet Solutions” and sent to the address:

The Murphy Building

414 Corbet Street, Suite 200

Tarentum, PA. 15084

Community Internet Solutions accepts payment in the form of:

Money Order

Check

Paypal

Please reference below for each type of payment’s instructions.

Money Order Payment

Money order payments can be made through any United States approved government or banking institution. Your money order will function like a check. The cost of your money order is not included in the invoice’s total. As stated above, all money orders should be made within 15 days of the first day of billable service or are subject to a late fee. Money orders are to be made out to “Community Internet Solutions ” and sent to the address, 6401 Penn Avenue, Suite 206B Pittsburgh, PA 15206. Community Internet Solutions is happy to provide a list of known money order establishments should you decide not to use (if applicable) your bank.*Cost of money orders are subject to change.

Your local post office ( $1.20)

Participating Walmart establishments ($.70)

Participating CVS establishments ($.99)

Participating Walgreen establishments ($.70)

Western Union ($1.00)

Check Payment

Personal check payments are accepted by Community Internet Solutions. The date of your check should reflect the month coverage is for and not more than one month of payment at a time. If payment for more than one month is issued, a Community Internet Solutions representative will be in contact to inform you your check is voided and a new one is required to continue service. As stated above, all checks should be mailed within 15 days of the first day of billable service or are subject to a late fee. The postage date of the check is used for late fee application reference. Checks are to be made out to “Community Internet Solutions” and sent to the address, 6401 Penn Avenue, Suite 206B Pittsburgh, PA 15206.

Paypal Payment

An invoice will be sent by user preference either to your email address or your physical address where service is registered. If you (the consumer) request an emailed invoice, an email with an attached invoice will be sent to the email provided by the consumer at time of sign up. In this email is an option to click “Pay with Paypal.” Clicking “Pay with Paypal” will generate a new window where you will insert your credit card information or login to an existing account to process your payment to Community Internet Solutions. Community Internet Solutions Paypal account is registered as paypal@metamesh.org

At any time Community Internet Solutions as well as the consumer (you) have the right to request a stop service. This stop service will be honored at time of the next applicable billing date.

When you sign up for our in-home or public space WiFi service (“Service”), you agree to comply with these WiFi Terms of Use, and we agree to comply with this Privacy Policy. Both the WiFi Terms of Use and the Privacy Policy may change somewhat from time to time, and when they do we will attempt to notify you via the email address you provide us when you sign up, but the changes will be effective whether or not we succeed in notifying you. You can always tell when the current WiFi Terms of Use and Privacy Policy went into effect by looking at the date at the top.)

“You” means the person who signs up for our Service, and “we” (etc.) means Community Internet Solutions and the parent organization Meta Mesh Wireless Communities, a 501(c)(3) organization.

WiFi Service Terms of Use:

1. Enjoy! We hope you make good use of our Services and we wish you many hours of learning, fun, and joy!

2. Maintain control of your account. If you use our in-home WiFi service, you may allow members of your household to use your account to access the internet, but you must supervise all such use to make sure that it does not violate these WiFi Service Terms of Use. In particular, it is your responsibility to monitor the online activities of any minors who access the internet via your account, to ensure that their use is age-appropriate. Parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. If you use our public space WiFi service, you may not share your account information with anyone else. If someone else wants to use our public space WiFi service, have them contact us!

3. Understand that your account is for personal, non-commercial use only. Don’t use your account to resell internet access, host content, or to engage in any other commercial activity.

4. Use Responsibly. Don’t use our Services to do illegal things. Don’t infringe intellectual property rights (copyrights, trademarks, etc.). Don’t harass or threaten anyone, don’t engage in hacking, don’t upload malware, and don’t engage in hate speech. If we receive credible complaints that you are using our Service to do such things, or to do anything else we deem objectionable, or if we notice that you are using your account for commercial purposes, we may – at our sole discretion – warn you, suspend your account for a period of time, or permanently terminate your account (without any pro-rata refund if you have a paid account).

WiFi Service Privacy Policy:

1. When you Connect. When you use our Services, we will know who you are because you will log in with the user credentials we have on file for you. Our servers keep copies of login data (which may include username, IP address, dates and times online, identifying information regarding the device you use to access the internet). Please be aware that all such information is potentially subject to disclosure to third parties, including but not limited to law enforcement, as a result of legal process.

2. Your personal information. When you sign up for our Service, you give us personal information about you when you fill in the sign-up form. We keep such information indefinitely (even after you no longer use the Service), but we do not disclose it, share it, sell it, or otherwise use it except for purposes of (a) administering your account in-house, (b) preventing fraud, and (c) complying with the law and with legal disclosure requirements. If you have an account that you pay for using a credit or debit card, we do not receive your credit card information since all credit card payments are processed by our third-party service provider. We only receive confirmation of the amount paid.

3. Your Online Data. In an effort to protect our networks and the safety of all Community Members along with adherence to federal and local laws, we retain the right to scan and monitor all traffic on our network for the explicit purposes of threat detection, network monitoring, along with security and legal compliance. Your data will never be sold for any reason. Any metrics gathered and shared externally for business purposes will be aggregated data from portions or all of our network only and will never reflect a single individual or household. We encourage the use of Virtual Private Network (VPN) services if you wish to have enhanced privacy beyond what we offer.

4. Security of your information. We will exercise our best efforts to keep your personal information secure. In the unlikely event of a data breach we will comply with Pennsylvania’s Breach of Personal Information Notification Act, 73 Pa. Stat. §§ 2301 et seq.